Frequently Asked Questions

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  1. What is the return policy?

    You can return your unwashed, unworn apparel items within 30 days for a refund! Please visit the Returns page. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items. A $7 fee for the return shipping label will be deducted from your refund. 

    All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase. 

  2. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $50 or more shipping in the U.S. ($99 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

    All tees shipping in the U.S. ship for FREE with economy service. There is a $4 fixed shipping rate per tee on orders shipping outside the U.S. Free shipping does not apply to tees marked as “Final Sale”. 

  3. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

  4. How do the tees fit?

    All tees are labeled UNISEX. This means that they are made to fit both men and women, but more like a slim men’s fit! Please visit our size chart here

  5. How do I access and download my Happy Pack digital content?

    Once you are logged into your account, you will find your subscription content under MY ACCOUNT - MY DIGITAL FILES.

  6. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  7. How do I cancel my subscription?

    To cancel your Happy Pack subscription, you must contact our Customer Experience team here or via live chat.

  8. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. For international orders with economy service, we can declare a package as lost or missing once it has been 45 days post shipment date (60 days for Singapore and Malaysia,180 days for Brazil).
    Please note that it may take longer than usual for your order to arrive when using Economy service. USPS is experiencing transit and delivery delays due to Covid-19. Visit our shipping page for more shipping information.