Frequently Asked Questions

Ordering and Billing

1. How do the tees fit?

   All tees are labeled UNISEX. This means that they are made to fit both men and women, but more like a slim men’s fit! Please visit our size chart here. 

2. What forms of payment do you take?

   We accept PayPal, Afterpay, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

3. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

4. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Callie Danielle. The applicable rate is set by each state respectively.

5. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

6. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

Shipping and Returns

1. What is the return policy?

   You can return your unwashed, unworn apparel items within 30 days for a refund! Please visit the Returns page. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items. A $7 fee for the return shipping label will be deducted from your refund. 

   All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase. 

2. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $89 or more shipping in the U.S. ($119 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

3. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

4. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

5. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. For international orders with economy service, we can declare a package as lost or missing once it has been 45 days post shipment date (60 days for Singapore and Malaysia,180 days for Brazil).
   Please note that it may take longer than usual for your order to arrive when using Economy service. USPS is experiencing transit and delivery delays due to Covid-19. Visit our shipping page for more shipping information.

My Account

1. How do I log in?

   You will enter your email address and password by clicking on the "sign in" button in the top-right corner of the home page. "My account" will appear once you are logged in. If you are having any issues getting into your account or need to make any changes to your account, please reach out to our Customer Experience team. 

2. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

3. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

4. When does the Happy Pack content get added to my account?

   Each month on the 1st at 12pm ET (or shortly after) the new Happy Pack content is added to your account! 
   https://calliedanielleshop.com/my-digital-files

Classes

1. How do I access my classes?

   Once you are logged into your account, just visit your “My Classes” page under "My Account"!

2. What will I receive when I enroll?

   You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class. 

3. Can I take a lesson more than once?

   Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!

4. Will I be able to access my classes when I’m offline?

   No. You will need internet connection to access your account and classes.

Subscription

1. How do the Add-Ons Work?

   On the 1st of every month, a new Sticker Club kit is revealed and subscribers will have the opportunity to view and select exclusive Add-On items available for purchase, to add to their monthly subscription order, for no additional shipping fees. The selection period for Add-On items will be the 1st at 12:00 PM EST through 11:59 pm EST on the 2nd. Items in the shop that are not included as "add-ons" cannot be added to your subscription order and must be purchased as a separate order. 

   On the 3rd of every month during your subscription, we'll collect payment of the base fee stated next to the level of commitment plus the cost of any selected Add-Ons. Please review your selected items in your box before the choosing period ends at 11:59pm EST on the 2nd.

2. When does the Happy Pack content get added to my account?

   Each month on the 1st at 12pm ET (or shortly after) the new Happy Pack content is added to your account! 
   https://calliedanielleshop.com/my-digital-files

3. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

4. How do I choose add-on items to ship with my subscription order?

   1.  Go to your subscription box page: https://calliedanielleshop.com/my-subscription

   2.  Scroll down until you see "Add to your box". Any available add-ons will be shown there with "add to box" button from 12pm ET on the 1st of each month through 11:59pm ET on the 2nd.  

   3.  You will see "Your Box" on the right side of the page with your contents and can remove add-on items if you need to. Your subscription item(s) and add-ons will be charged on the 3rd of each month.

5. How do I cancel my subscription?

   To cancel your Sticker Club subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 1st through the 3rd of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

   If you have a month-to-month subscription and you request to cancel between the 1st through the 3rd of the month, there will be a $5 cancellation fee. After your subscription order has been processed on the 3rd, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

6. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 1st of each month for your recurring subscription.

7. What happens when I complete my initial subscription commitment? Is my subscription ongoing?

   Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation.

   For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

8. When will my Sticker Club kit ship?

   Your subscription order will ship on the 3rd of each month (or the next business day)!

9. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

10. How do I access and download my Happy Pack digital content?

    Once you are logged into your account, you will find your subscription content under MY ACCOUNT - MY DIGITAL FILES.

11. How does the subscription waitlist work?

    If you have been placed on our wait list, all of our subscription spots are filled at that time. As soon as a spot becomes available, your subscription will begin with that newly-available kit. 

    Please note: This means you may not receive this month’s kit—your subscription may start with a future theme. Your account will be charged on the 3rd of your first active month or when your subscription is activated from the wait list. During your first month, you will not be eligible to select Add-On items, given that your activation date will most likely fall outside of the Add-On selection window. However, you will be eligible in subsequent months as your subscription continues.