Frequently Asked Questions

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  1. What is the return policy?

    You can return your unwashed, unworn apparel items within 30 days for a refund! Please visit the Returns page. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items. A $7 fee for the return shipping label will be deducted from your refund. 

    All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase. 

  2. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $100 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

  3. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

  4. How do I access and download my Happy Pack digital content?

    Once you are logged into your account, you will find your subscription content under MY ACCOUNT - MY DIGITAL FILES.

  5. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  6. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. For international orders with economy service, we can declare a package as lost or missing once it has been 45 days post shipment date (60 days for Singapore and Malaysia,180 days for Brazil).

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