Frequently Asked Questions

Ordering and Billing

1. How do the tees fit?

   All tees are labeled UNISEX. This means that they are made to fit both men and women, but more like a slim men’s fit! Please visit our size chart here. 

2. What forms of payment do you take?

   We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

3. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

4. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Callie Danielle. The applicable rate is set by each state respectively.

   Orders billing or shipping to a location in the European Union will now see "sales tax" added at checkout, beginning 9/1/21. This is collecting the VAT (Value Added Tax) on your order at the time of sale to eliminate the need to pay this upon importation of goods. VAT stands for Value Added Tax and is a general, percentage-based tax placed on goods and services sold in the European Union.  Effective 7/1/21, the VAT exemption for the importation of goods of a value not exceeding EUR 22 was removed, resulting in all goods imported to the EU now subject to VAT.

5. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

6. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

Shipping and Returns

1. What is the return policy?

   You can return your unwashed, unworn apparel items within 30 days for a refund! Please visit the Returns page. Items not eligible for return are sale items marked as "Final Sale", washed/worn merchandise, drinkware, and "Mystery" promotional items. A $7 fee for the return shipping label will be deducted from your refund. 

   All non-apparel items are FINAL SALE. This also includes digital items, classes, and subscription orders. Please review all items carefully before placing your order. All items in your cart are listed for review before purchase. 

2. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $50 or more shipping in the U.S. ($99 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

   All tees shipping in the U.S. ship for FREE with economy service. There is a $4 fixed shipping rate per tee on orders shipping outside the U.S. Free shipping does not apply to tees marked as “Final Sale”. 

3. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

4. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

5. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. For international orders with economy service, we can declare a package as lost or missing once it has been 45 days post shipment date (60 days for Singapore and Malaysia,180 days for Brazil).
   Please note that it may take longer than usual for your order to arrive when using Economy service. USPS is experiencing transit and delivery delays due to Covid-19. Visit our shipping page for more shipping information.

My Account

1. How do I log in?

   You will enter your email address and password by clicking on the "sign in" button in the top-right corner of the home page. "My account" will appear once you are logged in. If you are having any issues getting into your account or need to make any changes to your account, please reach out to our Customer Experience team. 

2. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

3. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

Classes

1. How do I access my classes?

   Once you are logged into your account, just visit your “My Classes” page under "My Account"!

2. What will I receive when I enroll?

   You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class. 

3. Can I take a lesson more than once?

   Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!

4. Will I be able to access my classes when I’m offline?

   No. You will need internet connection to access your account and classes.

Subscription

1. How do I access and download my Happy Pack digital content?

   Once you are logged into your account, you will find your subscription content under MY ACCOUNT - MY DIGITAL FILES.

2. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

3. How do I cancel my subscription?

   To cancel your Happy Pack subscription, you must contact our Customer Experience team here or via live chat.

4. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 1st of each month for your recurring subscription.