Frequently Asked Questions

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  1. What is the return policy?

    Please review all items carefully before placing your order. ALL SALES ARE FINAL - no returns, exchanges, or cancellations due to the "made to order" printing. All items in your cart are listed for review before purchase. If you have questions about sizing or fit, please reference the size guide and reach out to our Customer Experience team.They will be happy to help!

  2. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $35 or more shipping in the U.S. ($99 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

    All tees shipping in the U.S. ship for FREE with economy service. There is a $4 fixed shipping rate per tee on orders shipping outside the U.S.

  3. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

  4. How do the tees fit?

    All tees are labeled UNISEX. This means that they are made to fit both men and women, but more like a slim men’s fit! Please visit our size chart here

  5. How do I access and download my Happy Pack digital content?

    Once you are logged into your account, you will find your subscription content under MY ACCOUNT - MY DIGITAL FILES.

  6. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

  7. How do I cancel my subscription?

    To cancel your Happy Pack subscription, you must contact our Customer Experience team here or via live chat.

  8. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.